Fortress anchor customers service

[Luggsy]

Hi thanks lynn has been in touch tonight thanks for all your replys

[panglaodave]

Service for a Fortress? What issues did you have with the anchor?

I had an FX-55 aboard as a storm anchor (only needed it 4 times)

Bought it used at Annapolis Used Boat Show in early 90s at half the new price
Wonderful anchor

[Dulcesuenos]

We never received an email response either, so I (being impatient) called after 36 hours, and received excellent help. I suggest calling them

[a64pilot]

Originally Posted by panglaodave

Service for a Fortress? What issues did you have with the anchor?



I had an FX-55 aboard as a storm anchor (only needed it 4 times)



Bought it used at Annapolis Used Boat Show in early 90s at half the new price

Wonderful anchor

Once in a blue moon, a Fortress is placed in to a position of it being attached to an immovable object and subjected to an irresistible Force and something has to give.
Even though I believe most manufacturers would tell you that You broke it, nothing was wrong with the anchor, I have seen Fortress replace the bent pieces under warranty.

[Capt Gill]

I have to say that Fortress customer service is the best of any marine product supplier with whom I've encountered to date.

[danielamartindm]

Originally Posted by Luggsy

Hi been reading up on fortress customer service they seem to have a good feedback, I have now sent them 5 emails regarding my FX23 but for some reason they are just not answering me , I have also sent a email to a guy of this site called Brian still no reply getting really frustrated now any one had any problems with them ?

Try calling them. Emails are hit or miss with a LOT of businesses.

[captstu]

I bent an fx-55 into a potato chip, bent flukes, when my Voyage ran down the rode and tripped the 25kg Danforth putting the full load on the tandem Fortress that saved the boat as she snapped two bridles and broke the windless mount.


Fortress replaced the parts, postage paid, no charge.

[belizesailor]

Originally Posted by captstu

I bent an fx-55 into a potato chip, bent flukes, when my Voyage ran down the rode and tripped the 25kg Danforth putting the full load on the tandem Fortress that saved the boat as she snapped two bridles and broke the windless mount.


Fortress replaced the parts, postage paid, no charge.

Sounds like a rough night at anchor, whats the story behind that?

[captstu]

Hurricane went over. Wind suddenly shifted causing Boat to run down the rode. I was 20 miles inshore, scared.