We don't get to hear good things most of the time, so...
I have a older Zodic by West Marine
dingy (came with my boat when I bought this this year). While pumping it up one day I broke my pump. So I went to WM and got a new pump that was suppose to have all the adaptors. Went I got back the next weekend with it, it of course had nothing that would fit my dingy. Between my wife and I we managed a 2 people "hold the hose" in thing to pump it up.
So I went on-line looking for the adaptor, without any luck. Then noticed there was a way to "chat" live with a WM rep so did it and got Marurice down in Fl. Since I didn't have a model number of the dingy he wasn't able to help and I said thanks on-line and logged off. Just as I was hitting the log off button I saw he was typing a reply, but it was too late. A few minutes later my cell phone
rings and it is Marurice (had to put phone
number down in the info to start the chat) who gives me his phone
number for when I get the model number! So a week goes by and I get the model and call him back with it. A little time goes by and I don't hear anything so I call again (that squeaky wheel
thing). He calls back saying he has been doing an around-and-around thing with someone else trying to find the adaptor and that on my model there was a problem in the design where you had to hold the hose in the dingy plug
. But apparently an adaptor was made just before the design was changed (a part number didn't apparently get assigned to the adaptor).
And get this, they were sending me one out for FREE! I of course said thanks, may I have 2 so when I lost
this special thingie (what a jerk I am). And he said sure! So thanks Marurice at WM.