Originally Posted by rwidman
I was cleaning
up my three year old Zodiac
Cadet for this season and noticed a soft spot in the transom. Poking around I found the soft and rotten part was pretty big.
According to my paperwork this should be covered by the warranty. I found the local authorized repair facility and took it there expecting them to fix it and let me pick it up.
So far it;s been there a month and they are hemming and hawing about not being able to find a Zodia repair code and saying the warranty doesn't cover the transom.
They are saying that they probably can't find a replacement transom and even if they do, it's going to cost me $600 to repair and I should just replace the dinghy
(with one they happen to sell, BTW for several hundred dollars more than defender sells it for).
I just bought a $120 cover for it, replaced the broken handles for $30 and paid $30 to renew the registration
and am planning a two month cruise
a month from now.
Bottom line, I'm pretty pissed at Zodiac
. $1500 for a glorified pool toy that has been nothing but trouble and is now pretty much junk in need of disposal.
I'm stuck now trying to choose a replacement, buy a cover that fits it and trying to get it registered and the numbers painted on at the last minute.
Zodiac - POS.
If you have the heart for it, give them a lot of static. Tell them that you cannot believe in this day of forums
, chatrooms and so on that they really want to have a customer as dissatisfied as you are about to be. Tell that to the President for the vP in charge of sales. In large irate tones, by telephone.
It may not work, but then you shall be satisfied that you did everything you could to (a) get your dinghy
fixed and (b) give them an opportunity to handle it better than the runaround you've been getting. It's all more ammunition.
Shame on them for such a shoddy product. There was a time when Zodiacs lasted 15 years! We had one. It was made back when particular French ladies glued them, and they stayed glued, and they used marine
grade multi-ply plywood
for the transoms, which was good as gold. Quelle domage, French for what a shame.