I have a 2002 Winslow 8 man raft in a hard pack that I purchased new in 2002. Way overdue for repacking so I brought it to a local repacking place in Southern California
that was on Winslow's website as approved/certified repacker. I was gearing up my 38 foot sailboat for my 5th Newport
to Ensenada race
. I asked the guy how much it would cost and he told me it starts around $500 and goes up from there depending on what it needs. I brought the raft to his shop and looked around and saw 8-10 of deployed liferafts and a few people working one them. I then asked if I could watch them deploy mine to video the process. He refused and told me he couldn't get to it until the following week. He promised to take some pictures of it deployed. Seemed reasonable at the time. A week later I call to check on the status of my liferaft
and was told it was all repacked and I need to pay $1638 to get my raft back. I was surprised to say the least (my wife went ape-sh$t). So I picked it up and was given a clear plastic bag of supplies for a ditchbag that included water
rations, flares, sun screen
, flashlights etc. No photos as previously promised. Then I raced to Ensenada and at the end received a random safety inspection
by the NOSA race
committee. Thats when I broke out my ditchbag and was embarrased to find out that EVERY SINGLE
THING in the bag was expired. The real sticking point was the flares were expired for 2 years. My exhausted crew was justifiably angry with me for failing to check on this critical detail prior to the race.
My question is: What should I do next?
1. Report this place to Winslow?
2. Ask for some $$ back?
3. Ask for a complete repacking as now I dont trust anything regarding this repacking?
4. Get a lawyer involved if they refuse #3?
5. Small claims court if they refuse #3?