I have a 33 and had the same problem. My windlass (and most of its competitors) need the weight of the chain pulling the rest of it through. That is, there needs to be a minimum vertical drop AFTER the windlass into the chain locker. My anchor
locker was too shallow so I had it deepened by knocking out the bottom and glassing the inside of the locker in the forepeak below it. This locker (which used to be the one at the forward end of the V berth) had an access which had to be converted to a water
proof door. Also had to add a drain in the bottom of it.
Why was all this necessary? If you dont have adequate vertical fall you will have endless problems with the chain not feeding properly. Sort of defeats the whole purpose of having a windlass if you have to constantly mess with it.