Would like to hear opinions what people think about the following:
We bought an asym. spinnaker
from a well known Asian sailmaker
All went well and smooth from order, production and to sending to Europe
- communication was prompt and good. Only local customs
was expensive due to their way fo calculating and adding freight costs (...don't get me started...)
However when we had a look at the spinnaker
it was very quickly obvious that this brand new sail had black oil
stains in many places, possibly from production (dirty sewing machine).
Here are some photos:
The stains are in many places mostly next to seams, and range from small spots to about 5-6 cm long and 1 cm wider black. It's not just a few in one area they are in many places. We tried to clean one with no success.
When we contacted the sailmaker
he immediately offered to make us a new sail.
we do not have the time to go through the process again (as we are leaving in about 2 weeks) nor do we want to pay (again) overpriced customs
The sailmaker now offers a partial refund as a second option.
So what percentage of the full price
should this refund be?
If we would order a new sail and try to sell the stained one we possibly would only recoup
50% of what we paid.
What do others think would be a fair refund? Thanks for inputs.