I just ordered two sets of their stanchion kayak
racks. I was trying to do it online, and the first web site I was on has a freeze up issue. Or it could have been the marina we're in. Anyhow, I got to the end of the ordering process and had a frozen screen
SO I started over, and this time made it through the ordering process. This was all done over the four day weekend in the US.
Today I got a phone call, and an email from Rob at Garhauer, to find out whether I wanted one, or two sets of kayak
racks. The first order had obviously gone through without me getting a confirmation.
So far, I'm pretty happy that they double checked, and followed up a phone call with an email. The phone call was international for them, too.