I have Anderson winches. I had to buy replacement parts recently. (Not just a service
kit) Ronstan is the USA importer. They do not sell retail. Defender will special order your parts from Ronstan. But Defender has no idea what part you need even if you tell them. If you do not have a manual with illustrations and part numbers, go to Ronstans web site and down load your manual as a PDF file. When you have the Anderson part numbers for the parts you require email Morgan
Baird at Ronstan. <firstname.lastname@example.org> She can help you special order your parts through Defender. Please be nice to Ms. Baird. Like most of us, she is kept very busy. She is extremely helpful and professional. It took me less than 30 days to get my parts from Denmark
. Everyone I worked with at Defender, Ronstan and Anderson were good people. My restored winches are beyond lovely.