Originally Posted by Kenomac
Our Spectra Clark pump began to leak profusely at the beginning of the summer. Had a Spectra guy in the Med try to fix it. He rebuild the pump saying it will cost less than if I sent it back to the company, gave me a bill for 1800 euros and the pump still leaks. Didn't pay the bill obviously, so now the pump is going to be sent back to Spectra in California for an official company rebuild which costs only $425 USD and will be returned with a factory warranty.
The guy in the Med created a crack in the lower block when he tried to re-tap the block in order to fit a larger fitting.
Did an exchange on my Clarkson pump recently. This works out well because they take a deposit, send you a factory refurb
unit, then you send the old one back, and they refund the difference. Minimal down time and a net cost of about $425.
Like you, the only time I have had service
problems relalted to Spectra is when I let some dipstick get in the middle. In my case it was a rep in Marathon FL who ripped me off for $500 and I ended completing the work myself.