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Old 16-05-2017, 11:00   #16
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Re: New Jabsco Head Not Working

Not certain why anyone would rebuild a Jabsco head pump, when you can buy new complete pumps for $50-$60. I keep one on-board ready to drop in. Very quick and clean change out. My time and dignity is worth more than saving $10.
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Old 16-05-2017, 14:51   #17
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Re: New Jabsco Head Not Working

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Not certain why anyone would rebuild a Jabsco head pump, when you can buy new complete pumps for $50-$60. I keep one on-board ready to drop in. Very quick and clean change out. My time and dignity is worth more than saving $10.
Might be just me, but I hate to add unnecessary plastic garbage to land fill. If a few rubber gaskets can fix it, I am happy.
Us Brits have little dignity
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Old 17-05-2017, 05:09   #18
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Re: New Jabsco Head Not Working

As an update, it is not the lever. I fiddled with it for a while, pushing it over to dry about as hard as I dare while pumping. Also eventually took the top cover off to inspect and the top gasket and everything seems to be in place and function properly.

I also removed the discharge hose and it still does not pump. So at this point it has to either be the joker valve or base valve. I am definitely not happy that I am completely disassembling a brand new toilet.

By the way, Xylem is not returning contact request from the website and the phone number listed on the website does not work. Does anyone have any accurate contact info for the company????
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Old 17-05-2017, 06:37   #19
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Re: New Jabsco Head Not Working

I also removed the discharge hose and it still does not pump. So at this point it has to either be the joker valve or base valve.

It's neither one. Why would you want to take a brand new toilet, still under warranty, apart to repair it. Return it for one that works!

By the way, Xylem is not returning contact request from the website and the phone number listed on the website does not work. Does anyone have any accurate contact info for the company????

Try 978-282-5246 That's the direct line to Paul Campagna, their toilet tech support guy.

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Old 18-05-2017, 19:46   #20
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Re: New Jabsco Head Not Working

On mine I have to hold the dry lever over as far as it will go. I must continue to hold the lever over hard while pumping or it will not work.
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Old 19-05-2017, 17:35   #21
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Re: New Jabsco Head Not Working

Problem solved. I received a new pump assembly from the manufacturer. When I removed the old one the base valve was bad. Instead of being cut most of the way around like a flap, it was solid. New parts installed and it works great.
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Old 19-05-2017, 20:16   #22
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Re: New Jabsco Head Not Working

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Problem solved. I received a new pump assembly from the manufacturer. When I removed the old one the base valve was bad. Instead of being cut most of the way around like a flap, it was solid. New parts installed and it works great.
That's a new one for me. It certainly explains why the piston wanted to go back down when you pulled it up. I would have bet the problem was with the intake valves.
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