Daniel, I'm sorry you were unhappy with the service
The Collet Clips are not included with the fittings and I just realized we didn't have them on the website. Most people don't use them because it takes quite a bit of force to release the fitting but the collets are an extra safety
. I only have 27 of them in stock but I'll drop them in the mail to you right away. I'll get the rest of them next week. You can go ahead and complete your project
and add the clips later. The fittings work fine without them.
Sara is who answers the phone
. She says she asked you for the order number but you said you would rather handle it on the internet
. She would have tried to help you further if you had let her.
Thank you for pointing out that the 15mm collets are not on the website. I'll put them up tonight. I'll also put a note in the descriptions saying that the collets need to be ordered separately.
I appreciate the order and I'm sorry our service
didn't live up to your expectations.