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Old 11-10-2019, 18:14   #1
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Lectra SAN control cable

I have a reconditioned lectra san unit to install. It has a different cable to the control board than the old one. The new one has a din style data cable and the old one has a wide flat cable. (Pictured)
Anybody know if there is a replacement cable available or do I need to replace the control pad?Click image for larger version

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Old 11-10-2019, 19:09   #2
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Re: Lectra SAN control cable

Which model is the Lectra/San...EC or MC? Can you post a photo of the control panel?


-Peggie
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Old 14-10-2019, 00:45   #3
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Re: Lectra SAN control cable

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Originally Posted by peghall View Post
Which model is the Lectra/San...EC or MC? Can you post a photo of the control panel?


-Peggie


I’ll get some photos tomorrow.

Cheers.
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Old 14-10-2019, 06:24   #4
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Re: Lectra SAN control cable

Photos are good, but I won't be able to answer your question till I know which version of the LectraSan you have----EC, MC or, if if you can find nothing indicating that it's either one, the original version that predates both of those.



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Old 14-10-2019, 23:08   #5
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Re: Lectra SAN control cable

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Photos are good, but I won't be able to answer your question till I know which version of the LectraSan you have----EC, MC or, if if you can find nothing indicating that it's either one, the original version that predates both of those.



--Peggie

Hi Peggie,

The reco model is Lectra San MC. The control panel has the flat connector for the cable but the unit has the din style plug.

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Old 15-10-2019, 14:08   #6
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Re: Lectra SAN control cable

That's good news...parts are still available for the MC version. So give Raritan tech support a call (they actually have trained techs who can answer questions and tell you which part and how to install it, not just "customer service" people who don't know squat) 800-352-5630

If you don't have the owners manual for it, I can upload a link to it for you.

--Peggie
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Old 15-10-2019, 23:52   #7
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Re: Lectra SAN control cable

Quote:
Originally Posted by peghall View Post
That's good news...parts are still available for the MC version. So give Raritan tech support a call (they actually have trained techs who can answer questions and tell you which part and how to install it, not just "customer service" people who don't know squat) 800-352-5630

If you don't have the owners manual for it, I can upload a link to it for you.

--Peggie


Thanks Peggie. That’s good to know. I’m in Oz so I’ll need to find a tech here somewhere.
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Old 16-10-2019, 08:37   #8
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Re: Lectra SAN control cable

AMI Sales is the Raritan distributor in OZ...this is the contact info for tech support:

AMI Sales
New South Wales
Unit 1B/408 Victoria Road
Gladesville
New South Wales 2111
Australia
Contact Person: Mr. Troy Cameron
Tel: (+61) 2 9816 7100
Fax: (+61) 2 9817 3755
e-mail: nsw@amisales.com.au
www.amisales.com.au


--Peggie
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Old 16-10-2019, 09:43   #9
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Re: Lectra SAN control cable

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Originally Posted by Ssas5342 View Post
Thanks Peggie. That’s good to know. I’m in Oz so I’ll need to find a tech here somewhere.
I'd still email Raritan in New Jersey. I talked to them several times and they are a friendly and helpful bunch.
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Old 16-10-2019, 13:52   #10
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Re: Lectra SAN control cable

Quote:
Originally Posted by peghall View Post
AMI Sales is the Raritan distributor in OZ...this is the contact info for tech support:

AMI Sales
New South Wales
Unit 1B/408 Victoria Road
Gladesville
New South Wales 2111
Australia
Contact Person: Mr. Troy Cameron
Tel: (+61) 2 9816 7100
Fax: (+61) 2 9817 3755
e-mail: nsw@amisales.com.au
www.amisales.com.au


--Peggie


Awesome! I’ll get onto them today..

Thanks Peggie.
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Old 23-10-2019, 12:31   #11
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Re: Lectra SAN control cable

Hi Peggie,

After initial contact with the Aus rep, I think it all got too hard and I haven’t been able to get a reply. Troy is no longer there and the other guy didn’t seem to have much knowledge.
Is there someone else you can put me in contact with?
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